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Dr. Auto & Truck Repair: Quality and Attention to Detail

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Dean Bergh knows vehicles inside and out, and that’s a given, but something in which he is truly well versed is the art of customer service and satisfaction. As owner of DR Auto & Truck Repair in Sheridan, Colorado, Dean treats every customer like a member of his own family.

Goal: Customer Satisfaction
Now in its 15th year of operation, the DR Auto name has become synonymous with integrity, reliability and honesty. Known throughout the state for the quality work produced by its highly skilled and trained ASE-certified technicians, DR Auto takes its mission statement seriously.

“We do it right; no excuses,” emphasized Dean. “Those are not just words, either. Every guy who works for us abides by that motto. It’s how we handle problems.”

While DR Auto may not be the least expensive auto and truck repair shop in the area, the company does understand the “you get what you pay for” mentality, and to that end they handle each transaction with extreme attention to detail and do not consider the job complete until the customer is 100 percent satisfied. They may be leading experts in the industry when it comes to repair work, but they stand at the top of the class when it comes to unbeatable customer service.

Building Credentials and Experience
DR Auto offers an extensive list of services and can handle most any aspect of car and truck repair, with the exception of bodywork and paint jobs. “We basically handle anything and everything mechanically related to the vehicle,” noted Dean, who began honing his skills in the industry at age 13 when he bought a 1952 Jeep, replacing the original four-cylinder engine with a V-8 engine. By the time he was in high school, his academic focus was on auto mechanics, where he proved himself a natural by receiving the highest aptitude score in the school’s history.

After graduation, he studied at the Denver Automotive and Diesel College, earning his certification in the Master Technicians program. Over the ensuing years, he proved his worth at various service centers, eventually being hired as a Master Technician for Phil Long Ford, where he became a standout among 34 technicians.

His appetite was whetted to continually excel in the business while simultaneously delivering unparalleled customer service, and that led him to open his own business, initially with a partner, but ultimately by himself. His growing reputation for quality work, reliability and customer satisfaction has continually kept him at the head of the class.

Scope of Expertise
The experts at DR Auto will work on most all domestic and foreign vehicles and specialize in a host of services, including alignments, system diagnostics, steering/suspension, battery/ electrical, air conditioning, brakes, oil/fluids, tires
and scheduled factory maintenance work. Additionally, DR Auto is known throughout the state for its commitment to fleet services, tending to a variety of fleet repairs as efficiently as possible so that companies can get their drivers right back out on the road. DR Auto will provide scheduled maintenance work for fleet services as well as DOT safety inspections.

No matter what type of services your car or truck needs, DR Auto will not waver from its commitment to open and honest communication regarding all aspects of your auto repair service. Their facility boasts the latest auto repair equipment and diagnostic tools and Dean remains extremely hands on every step of the way.

“I invite customers to come out and see the car as we are working on it so they can have a better understanding of what we are working on and of any problems we might have encountered,” said Dean. “It is our commitment to the customers to remain fully transparent and honest. We don’t take their trust in us lightly. No matter the issue, we will address it, and we adhere to our commitment to service even after the work is done. We always work with the customers until they are happy and satisfied.”

Fresh Facility
In addition to the expert care and service provided at DR Auto, customers will soon enjoy a fully remodeled facility, complete with a coffee bar, free Wi-Fi and charging stations for computers, and, as always, the restrooms are nice and clean. DR Auto also plans to provide digital inspections soon, which will allow the technicians to e-mail an image of an issue, such as an oil leak, directly to customers to keep them fully informed as well as offer them invaluable peace of mind.

DR Auto’s hours of operation are Monday through Friday, 7:30 a.m. to 5 p.m. and on Saturdays from 9:00 a.m. to 1:00 p.m. Saturday hours are by appointment only. Throughout the week, appointments are not necessary but helpful. In the event you have to leave your vehicle at the facility, DR Auto provides complimentary shuttle services to and from work or home. HLM

For more information on DR Auto & Truck Repair, visit them at 4100 S. Federal Blvd., Sheridan, Colorado, call 303-996-0920, or go online at drautotruck. com. They are open six days a week.