Elite Wine Shipping: From Our Family to Yours

As your wine business expands, the ability to keep up with growing demands becomes a solid force behind your day-to-day operations. If your winery is challenged by e-commerce and online demands or you’re searching for a more convenient option to store and ship your wines, trusting a professional logistics company to streamline operations can provide an array of benefits for your customers and bottom line. Elite Wine Shipping offers advantages that include same-day shipping, streamlined e-commerce sales and wine club fulfillment to ensure your winery is meeting the growing needs of your customers. 

Established in 2010, Elite Wine Shipping, Lodi, California, is a full-service, family-owned wine fulfillment and storage facility. Owners Carmel Long and her daughter, Danielle Mattos, work closely with customers to provide exceptional service while ensuring that each job is done completely, safely and efficiently. “We take pride in building long-lasting relationships with our customers. Elite Wine Shipping offers reliable, cost-effective logistics direct to your customers,” shared Carmel. 

Services
With four temperature-controlled warehouses and a fleet of trucks, Elite Wine Shipping provides customers with the ease and flexibility of leaving the heavy lifting to the professionals. The fully integrated web-based FORT system provides clients with constant access to inventory, order fulfillment information, tracking numbers and same-day shipping for orders placed before 2:00 p.m. “Customers can easily pull inventory, fill orders and invoice information while it is sent automatically to suppliers, administrators and customers,” said Carmel. In addition to keeping their tasting room stocked, customers can also depend on Elite Wine Shipping’s experience and personal attention. “Our main priority is ensuring that all of our customers receive exceptional customer service. We’ve been known to move mountains to help our customers in a jam or if something comes up that wasn’t expected. We always strive to be there to ensure they have what they need.” 

Wine Club Fulfillment Benefits
Staff at Elite Wine Shipping packs and ships wine club inventory from their temperature-controlled warehouse, ensuring that each job is accomplished completely, safely and efficiently. In addition to storing and shipping wine, the team offers additional services that help streamline processes. “We can include any marketing materials such as club inserts and promotional materials inside boxes. We also perform customized services such as hand rolling bottles in tissue paper, and we accommodate special pick-and-pack requests beyond standard wine club format, including releases and corporate gifting and sampling programs,” noted Carmel. 

Tasting Room and Online Order Fulfillment
Elite Wine Shipping assists wineries with meeting the growing demands of online orders while ensuring tasting rooms have the inventory needed to accommodate daily customers. Offering Pick and Pack services for wineries that need to store tax-paid case goods, the team saves your business time and money by efficiently pulling wines, packing boxes with specified materials and collateral and shipping on time. “This process makes time for wineries to focus on their customers and doing what they do best: making wine. We also deal with returns and help wineries cut costs by taking care of the day-to-day shipping needs,” Carmel stated. 

Additional services include 24/7 access to online software that immediately takes in new orders while verifying status of shipments, tracking information, inventory reports, invoices and data compliance for shipping and much more. Specialized services include temperature-controlled shipping throughout the U.S. and fulfillment of international shipping needs. Elite Wine Shipping ships to all states where legal compliances are met. 

The customer-centered logistics company provides same-day shipping of any wine that is at the facility by 2:00 p.m. “Customers can rely on our professionally maintained, secure, climate-controlled wine storage capabilities and we offer special pricing on all wine shipping boxes. We offer customers choices in shipping materials that are made from sustainable pulp products or standard foam insulated shippers and custom logo corrugated boxes,” confirmed Carmel. 

From Their Family to Yours
As a family-owned business, the importance of working together is something that Carmel counts on and finds extremely rewarding. In addition to working alongside her daughter Danielle, Carmel’s husband, Dean, is a crucial behind-the-scenes partner, and their daughters Felicia and Morgan also work at the company. Their son Kadein is also part of the family business and handles one of the four warehouses. “The ability to be able work side by side with my kids and pull together as a family is very rewarding. Because we all have a vested interest in making the business successful, we are willing to always go that extra mile for customers. Our goal is to go above and beyond what a normal logistics company offers because we truly care about our clients.” ■ 

For more information about Elite Wine Shipping, visit elitewineshipping.com or call 209-369-7447.